ITIL Intermediate Service Operation

ITIL or Information Technology Infrastructure Library is a set of best practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. ITIL has been owned by AXELOS, a joint venture between Capita and the Cabinet Office UK.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

This training is intended for Release Manager, IT Operations Manager, Problem Manager, Service Desk & Incident Manager, IT Support, Security Manager and IT directors. Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

After Sales

: ITILv3 Foundation
: 4 days + 1 day Simulation Exam
: 09.00 – 17.00
: Check Below
: Indonesia. For English please contact us
: Hotel in South Jakarta
: Contact Us
: ITILv3 Foundation
: ITIL Intermediate SO Mentoring

Biggest Advantage Joining ITILv3 Foundation Training:

1. Prepare to be Global IT Professional
2. Get better job both in local and overseas
3. Learn from the Practisioner & Expert
4. Pass ITIL Intermediate SO Exam
5. Get networking & new opportunity
6. Join our Biggest Community

Training Description

Training Syllabus:

1. Introduction to Service Operation
2. Service Operation Principles
3. Service Operation Processes
4. Common Service Operation Activities
5. Organizing For Service Operation
6. Technology Considerations

-Event management
-Incident management
-Request fulfilment
-Problem management
-Access management
-Service desk

7. Implementation Of Service Operation

-Managing change in service operation
-Service operation and project management
-Assessing and managing risk in service operation
-Operational staff in design and transition
-Planning and implementing service management technologies

8. Challenges, Critical Success factors and Risks
9. Summary & Directed Studies

Training Facilities

Module Training
 Supporting Document in Softcopy 
Training Kit
Lunch and 2x Coffee Break 
Certificate training
 Internet Access 

Please contact us to get Early Bird


  • Through register in this website
  • Email to with content [Name]-[HP Number]-[Training]-[Schedule]
  • SMS or Whatsapp to 08973876585 with format [Name]-[Email]-[Training]-[Schedule]


Hotel in South Jakarta (Kemang, Tendean, Sudirman)



  • Please contact us


  • 23-27 October 2017