ITILv3 2011 Foundation

ITIL or Information Technology Infrastructure Library is a set of best practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. ITIL has been owned by AXELOS, a joint venture between Capita and the Cabinet Office UK.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITILv3 is consist of 5 Cores, i.e.:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

This training is intended for students, entrepreneurs, IT engineers, IT managers and IT directors to learn more about how to develop & manage IT infratructure including IT service, IT delivery, and IT support.








After Sales

: ITILv3 Foundation

: 2 days

: 08.00 – 16.00

: Check Below

: Indonesia. For English please contact us

: Hotel in South Jakarta

: None

: ITILv3 Study Group

Biggest Advantage Joining ITILv3 Foundation Training:

1. Prepare to be Global IT Professional
2. Get better job both in local and overseas
3. Learn from the Expert & Pass ITILv3 Foundation Exam
4. Get networking & new opportunity
5. Join our Biggest Community

Training Syllabus:

  • Service Management as a practice
  • The ITIL Service Lifecycle
  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operations (SO)
  • Continual Service Improvement (CSI)
  • 26 Processes in ITILv3 syllabus 2011
  • Generic concepts and definitions
  • SLA, OLA & Contract
  • People, Processes, Products and Partners
  • Strategy management for IT services
  • Service portfolio management
  • Service catalogue management
  • The Service Desk function
  • Mock Exam ITIL-F

Training Facilities

Module Training
 Supporting Document in Softcopy 
Training Kit
Lunch and 2x Coffee Break 
Training Certificate
 Internet Access 
eNetwoQ also provide ITILv3 Foundation International exam. Please Contact Us

Contact Us


  • Through register in this website
  • Email to with content [Name]-[HP Number]-[Training]-[Schedule]
  • SMS or Whatsapp to 08973876585 with format [Name]-[Email]-[Training]-[Schedule]


Hotel in South Jakarta (Kemang, Tendean, Sudirman)

Alumni Testimonial

List IT Management