ISO/IEC 20000 Foundation
ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement. After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.
: ISO/IEC 20000 Foundation
: 2 days Training
: 09.00 – 17.00
: Indonesia. For English please contact us
: Hotel in South Jakarta
: Contact Us
: 4 Participants
: ISO/IEC 20000 Foundation A Study Group and Project Management Focus Group*Term & Condition Applied
Biggest advantage joining PM Fundamental :
- Prepare to be global ISO/IEC 20000
- Get better job both in local and overseas
- Get new opportunity and hands-on project
- Get networking
- Join our biggest community
Syllabus in General:
- Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
- IT Service Management System (ITSMS) requirements and Certification Exam
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